We will always try to not clean windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy and constant we will not clean your windows. Your clean will carry over to the next working day.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
All payments must be made in full within 7 days of the clean date. If payments have not been made in full after 30 days, we will pass the details of the customer to a debt collection agency to recover on our behalf. An additional £10.00 will be added to the debt to cover collection costs.
We are able to clean up to a height of 4-5 storeys or 60ft. We are only able to clean along a clear line of sight, some angles or high recessed surfaces my not be possible to clean. We also use this method to clean conservatory roofs and fascia and soffits.
Sometimes, it is still appropriate to use traditional methods in modern day window cleaning. If internal cleaning is required, we use a squeegee and soapy water to clean. If we do clean your windows inside we require you to clear windowsills and obstructive furniture so that we can continue with our work efficiently and safely. Sometimes we need to access low-level flat roofs in order to carry out work, we will use a ladder to gain this access.
By using a vacuum we are able to clear your gutters from the ground and reach difficult angles and heights that a ladder can not. We will use a powerful wet and dry vacuum, which reaches from the ground up and into your guttering to a maximum height of 40 feet. All of the waste is sucked out of the gutters and into the machine, just like when you vacuum your carpets. When we have finished, we remove the waste. We bring our own generator to power the machine.
Our company and public liability insurance is specialist for cleaning companies using the Reach and Wash System, our level of cover for public liability is £5 million.
You may wish to be contacted each time the day before we come for access or other reasons. We will text alert you at 7pm the evening before we are due.